Can't Find Your Purchase?

If you purchased through the CBG store and cannot find your download, please read the instructions below before contacting us. 

Check Your Account:

Above is a snapshot of your account menu. Any purchased ebooks will be located in the "My Downloads" tab. In the case of a preorder, once the release date arrives, your purchases will automatically appear under "My Downloads."

Never Received An Email?

There are normally three reasons why the e-mail will not immediately arrive in your inbox:

-Your e-mail provider viewed our mail as SPAM and filtered it. To prevent this from happening, set all Champagne Book Groups (@champagnebookgrp.com) addresses as friendly senders.

-You paid with a credit card through Paypal. In some cases, Paypal may hold a payment before it is confirmed. When this happens, our cart will hold the links until the payment is completely processed. 

-You entered an incorrect e-mail address when you filled out your order. This does happen - it only takes a missing letter or a typo in your e-mail address for your order mail to bounce. Please verify your e-mail address when entering it into the cart to make sure it is correct.

Why Can't I Open the File?

Please note, our ebooks are available in three formats: epub, pdf, and mobi. 

Choose the appropriate file format for your specific e-reader. The mobi file is in a compressed (.zip) folder. Follow your specific computer, tablet, or phone's instruction for decompressing (unzipping) the file.

I Got A New Device, What Do I Do?

Your purchase includes five (5) digital downloads so you may read across devices.

Can I Share My Purchase With Friends?

Customers are not permitted to post CBG books on the Internet, distribute CBG books free or for compensation, loan copies to friends, or make copies with the intent to distribute or sell. Any of these actions are considered copyright violations. The unauthorized reproduction or distribution of any copyrighted work is illegal. Criminal copyright infringement, including infringement without monetary gain, is investigated by the FBI and is punishable by up to 5 years in federal prison and a fine of $250,000.

In accordance with the Children's Online Privacy Protection Act, all persons under the age of 18 are not permitted to view anything on this site without their parents' or legal guardians' consent.